Our IT Operations Projects

For more than two years, ScienceSoft provided L1 help desk services to the employees of a consulting company operating across multiple regions and time zones, resolving 60% of all incoming tickets at L1.

For over a year, ScienceSoft has provided L1–L2 support to a supplier of industrial assembly materials, resolving 250–270 tickets a month and delivering monthly updates to the Client’s Windows servers and 500+ user PCs.

For 3+ years of cooperation, ScienceSoft has helped a European digital agency ensure the proper functioning and evolve 25+ digital apps of their clients.

In three months, ScienceSoft restored the source code of the self-service platform for generating customized receipts. Over the next three years, we provided continuous development and support to elevate user experience and maintain the platform's competitive edge.

ScienceSoft helped a European MGA with 70+ years in business find a non-disruptive and cost-efficient strategy for the revamp of its insurance software. The proof of concept we delivered let our Client quickly validate the expected ROI for the proposed corrective measures.

For over a year, ScienceSoft delivered white label Tier 1 help desk services, helping a US-based managed IT services company reach and maintain L1 issue resolution rate at >95%.

ScienceSoft’s team built a sleek self-service portal to help one of the major US mobile companies attract and retain applicants for the government benefit program. They also provided support for the new solution to timely adjust it to the latest government’s requirements and minimize the risk of fraudulent acts.

The Magento team of ScienceSoft takes on expert support of a Magento multi-store for a US restaurant supplier.

For 10 months, ScienceSoft has delivered 24/7 employee support to a leading industrial distributor in North America. Our experts improved the support quality and achieved a 100% employee satisfaction, resolving 500 tickets a month with a 30-minute FRT.

ScienceSoft’s team migrated two Magento 1 websites with about 90% of custom code to Magento 2 and merged them into a single multistore.