71 results:
ScienceSoft’s Java and React.js engineers advanced the buyer and supplier management modules by introducing new interactive dashboards, reinforcing security, enabling tenant-specific branding, and streamlining data migration.
ScienceSoft’s L1 help desk handles 1,500 tickets monthly for Odyssey Logistics with a 98% CSAT and 30-min FRT. ScienceSoft played a vital role in mitigating major incidents like the CrowdStrike outage.
For over 3 years, ScienceSoft has delivered 24/7 L1 support to 1,500+ employees of a US-based renewable energy leader. Our help desk agents ensured the swift and efficient resolution of L1 tickets and a 100% user satisfaction score.
ScienceSoft provided 24/7 L1 support for the employees of an educational company helping businesses drive workplace inclusivity. The Customer's employees are located across different time zones in Europe, Asia, and the US.
ScienceSoft has been handling 400 Tier 1 requests per month for the SaaS LMS used by 250+ aviation leaders globally. As a result, the Customer enhanced user eLearning experiences and consistently scores 92%+ in CSAT with support quality.
With managed IT support for Apache NiFi that ScienceSoft delivered, the Customer benefited from the overall improvement of their big data ecosystem: big data processing became 10 times faster and the stability increased from 50% up to 99%.
For three years, ScienceSoft provided support and troubleshooting for a Dynamics-based CRM of a US biotech company. We also redeveloped underperforming automation functions and improved the CRM’s collaboration capabilities.
For 3 years, ScienceSoft has been troubleshooting and evolving a custom ERP written in Python.
In just six weeks, ScienceSoft refined a desktop SaMD app for measuring ocular tissue elasticity for a US-based provider of biomechanical imaging solutions. We fixed all detected defects and fine-tuned the heatmap generation algorithm.
For almost 2 years, ScienceSoft has been administering partner accounts and handling IAM for an insurance brokerage with 300K clients. The Customer got 1,700+ IAM tasks and 1,500+ partner tickets resolved in a year and established secure access to over 400 partner portals.
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