Our IT Operations Projects

A large US insurance broker enjoys smooth and transparent L1 issue resolution 24/7 by ScienceSoft’s professional help desk team.

For over two years, ScienceSoft has provided L1 support and monitoring to MemoryShare, a US funeral live-streaming service. Our team maintained a 100% issue resolution rate, handling an average of 230 incidents across 750 streams a month.

For over a year now, ScienceSoft has been providing user support for the clients of a trusted Managed Service Provider (MSP) firm that delivers all-inclusive IT management, maintenance, and support services to businesses across the US.

ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.

ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.

ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.

ScienceSoft established a robust L1 support process for the procurement software used by a medical manufacturer with 40+ facilities worldwide. Our team has been handling Tier 1 issue resolution for the software users for over two years.

ScienceSoft ensured business continuity by managing data migration and L2 support for an old loyalty management SaaS during the Client’s year-long transition to new software.

ScienceSoft’s L1 help desk handles 1,500 tickets monthly for Odyssey Logistics with a 98% CSAT and 30-min FRT. ScienceSoft played a vital role in mitigating major incidents like the CrowdStrike outage.

For over 3 years, ScienceSoft has delivered 24/7 L1 support to 1,500+ employees of a US-based renewable energy leader. Our help desk agents ensured the swift and efficient resolution of L1 tickets and a 100% user satisfaction score.