Our Satisfied Clients

At Odyssey, the IT Support team is dedicated to ensuring that both users and systems remain fully operational, minimizing downtime and maximizing efficiency across all departments. We understand that in a fast-paced, logistics-driven environment, even a brief disruption can delay critical shipments.

We partnered with ScienceSoft for 24/7/365 Level 1 support, and their team has proven to be a reliable, high-performing support partner. They maintain a 98% user satisfaction score and have proven themselves in high-pressure situations. For example, during the 2024 CrowdStrike outage, half the team mobilized from their day off within hours, helping us meet our SLAs despite a 3x spike in ticket volume.

What sets ScienceSoft apart is their ownership mindset, reliable processes, and ability to take initiative. They’ve become an integral part of our IT support operations, their presence strengthens our organization, and we’re excited to move forward together.