Our Satisfied Clients

In the past, our company's internal engineers were responsible for handling all support tickets, even the Tier 1 requests that accounted for 60% of all incoming tickets. To alleviate some of the burden on our in-house engineers and allow them to focus on more complex tasks, we sought out a professional team of Tier 1 support staff with a technical background. After careful consideration, we partnered with ScienceSoft, and it turned out to be an excellent match. Within just two weeks, their Tier 1 support agents seamlessly integrated into our processes and became an invaluable asset to our team. Thanks to their assistance, we can now process any Tier 1 issue within 15 minutes.

ScienceSoft has proven to be an exceptional partner for white-label help desk services.