Vishing Simulation and Testing Services

• ScienceSoft’s cybersecurity specialists collaborate with the client organization to define the vishing test scope (e.g., the departments involved and the number of employees to be tested) and goals.
• If permitted, our specialists can review the organization’s existing security policies and identify vulnerabilities that adversaries could exploit. They will then alter future vishing test scenarios to target these specific weaknesses.
• The client provides a list of staff's phone numbers to be targeted in social engineering tests. The targeted employees can be regular specialists working with sensitive data (e.g., accountants, salespeople, call center agents) as well as managers and other roles with high access permissions (e.g., system administrators).
• Our security professionals use publicly available resources to research additional information about the employees, including their position in the company’s hierarchy, working hours, and social connections.
• Based on the gathered data and the test goals, ScienceSoft’s team prepares vishing scenarios and tailors them to the client’s industry (e.g., finance, healthcare, retail).

• We run the vishing simulation over the course of a month, which allows spreading calls across different days and times. This approach keeps the test realistic and helps avoid suspicion and word-of-mouth warnings among employees. The goal is to capture authentic reactions, not rehearsed ones.
• During this stage, our security experts call the target employees’ numbers and act out the prepared scenarios, analyzing the authentication and verification mechanisms used by employees. Each scenario is tailored to reflect real-world threats and current attack trends in the client’s industry, ensuring the tests are relevant and valuable. A simple test can involve calling employees, pretending to be IT staff, and asking them to check or update the current operating system (OS) version. This checks whether the staff question suspicious IT requests and take precautions before revealing information about their computer.
• Knowing that attackers often combine vishing with phishing (for example, emailing an employee, then calling to follow up, leveraging the email for credibility), we can add a phishing simulation to assess overall security awareness in digital communication. In parallel with phone calls, we will send phishing emails to a select group of staff. These emails will be crafted to look legitimate and relevant (e.g., an email from “IT Support” about password policy or a fake customer email with an attachment claiming to be updated documents). We use industry-leading phishing techniques to bypass email spam filters and observe genuine user behavior.
• After the attack simulation, ScienceSoft’s team documents and analyzes the results.

Based on the testing result analysis, we provide a final report containing:

• The logs of all phone call attempts, including the information requested and outcomes (e.g., responded calls, what information was disclosed or refused).
• Optional call recordings (with permission and within the legal boundaries of the engagement rules).
• In case vishing is combined with phishing simulation, the report also covers metrics such as opened emails, clicked links, and whether credentials were entered into fake login pages.
• An overview of the detected human vulnerabilities, like security awareness gaps and high-risk behavior.
• Remediation recommendations.

We conduct and document the testing activities following industry standards such as PTES and NIST SP 800-115, making it suitable for internal audit references or compliance evidence if needed. In addition to written reports, we offer a debrief session where our experts present the findings to your team.

Additionally, we can:

• Update or create necessary security policies and procedures.
• Conduct cybersecurity training for employees, focusing on vulnerabilities revealed during testing.