Managed IT Services for Stable and Reliably Evolving IT Environment

Managed IT services - ScienceSoft

Managed IT services are aimed at handing over your IT operations to a third-party IT services provider, which takes responsibility to ensure high efficiency and timely improvement of your IT environment and processes within it.

Managed IT services by ScienceSoft backed with 12 years of experience in ITSM span the all-round support for cloud, on-premises and hybrid infrastructures and include consulting and migration services for proactive IT evolution.

IT Stability without Excessive Spending? Possible!
ScienceSoft’s professionals provide proactive IT infrastructure monitoring, regular software configuration and updates, resource usage optimization, user support and overall improvement of your IT infrastructure and its components.

IT infrastructure components

Increased IT services and infrastructure efficiency supported by:
  • Network diagrams
  • Architecture descriptions
  • Configuration management database
  • Implementation plan for infrastructure improvements
  • Documented operating procedures
Show SOPs 

Types of SOPs we deliver:

  • Change management
  • Incident management
  • Ticket resolution
  • Knowledge management
  • Risk management
  • Asset management
  • CI/CD processes
  • Reporting process
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Transparent service:
  • Regular service reports
  • Quarterly maintenance reports (performance, security, capacity, issues, patching, backups)
  • Health check reports
  • Security audit reports
  • Incident reports
CSAT and user adoption rate improvement via:
  • Surveys and action points based on the assessment results
  • Training materials for users
Compliance with industry standards:
  • Regulatory compliance reports
Cost-effective user support with:
  • Knowledge base articles
  • FAQ
  • User guides

REQUEST MANAGED IT SERVICES

Why Choose ScienceSoft

  • 31 years in IT services.
  • 12 years of experience in ITSM.
  • ITIL personnel holding ITSM-related certificates.
  • More than 7 years in applying DevOps practices.
  • More than 700 IT specialists including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.

Technologies We Work with

Platforms

Click on the platform to learn about our capabilities in it.

Monitoring tools

Zabbix
Nagios
Prometheus
ELK stack (Elasticsearch, Kibana, Logstash)
Grafana
DataDog

DevOps

Cloud

Click on the cloud platform to learn about our capabilities in it.

Google Cloud Platform
DigitalOcean
Rackspace

Back end

Click on the technology to learn about our capabilities in it.

Front end

Mobile

Click on the technology to learn about our capabilities in it.

Databases (NoSQL)

Azure CosmosDB
Amazon Redshift
Amazon DynamoDB
Apache NiFi
MongoDB

Databases (SQL)

Microsoft SQL Server
MySQL
Oracle
Azure SQL Database
PostgreSQL

Databases (PaaS)

AWS and Azure PaaS database services

Your Questions about Managed Services Answered

How do I know if my IT infrastructure costs may be reduced?

We analyze the current state of your IT infrastructure to see the potential for its improvement and compare the TCO of your IT infrastructure managed in-house vs. by ScienceSoft.

Doesn’t outsourced IT infrastructure management pose a threat to corporate data security?

ScienceSoft adheres to strict security policies and applies in-house security management systems ensuring 24/7 security monitoring to prevent unsolicited access and ransomware threats to sensitive data.

How can a managed service provider guarantee against premature service termination?

Our contracts provide for a substantial transition period so that no potential abrupt termination may occur. As a rule, we deliver managed services to customers for several years, 10+ years in some cases.

See Our Managed Services Delivered!

Cloud Infrastructure Maintenance and Support for a European SaaS Provider
Cloud Infrastructure Maintenance and Support for a European SaaS Provider

ScienceSoft’s team kept a complex 300-server infrastructure safe and proactively improved on 8/5 shifts.

Remote IT Support for a US Telecommunications Services Provider
Remote IT Support for a US Telecommunications Services Provider

We provided responsive support and maintenance of multiple .NET-based web applications: troubleshooting, bug fixing, urgent introduction of changes upon request.

IT Infrastructure Support for a Private Diversified Business
IT Infrastructure Support for a Private Diversified Business

We provided L2 and L3 support for 28 infrastructure components in compliance with ITIL standards during the Customer’s business hours.

L2, L3 Support of a Marketing Campaign Management Solution
L2, L3 Support of a Marketing Campaign Management Solution

L2 and L3 support for software under ongoing development to keep it stable and seamlessly introduce new system components.

Basic

Get your infrastructure continuously supported and optimized:

Extended

Includes the Basic package and consulting on new infrastructure initiatives:

  • Analyzing problems in IT infrastructure and providing recommendations
  • Designing a new IT infrastructure or its components
  • Designing CI/CD pipelines
  • Advising on security improvement using the SecOps approach

Extended Plus

Includes the Extended package and modernization of your IT infrastructure:

  • Application and data warehouse migration to cloud
  • Integration of cloud and on-premises apps
  • Infrastructure and app evolution:
    • Introduction of minor fixes and major updates
    • Customizations and integrations with SaaS products
    • App delivery automaion

How much will it cost?

We provide customizable packages of managed IT services (a client can choose any components and services) with flexible pricing.​​ The subscription fee for managed IT services is affected by the following factors:

  • IT infrastructure type (cloud, on-premises).
  • IT infrastructure complexity.
  • Scope of infrastructure projects.
  • Support package (time coverage, number of issues included).
  • SLO (target KPIs).

We will be pleased to provide an estimate for you.

Get a quote

Encounter Any of the IT Issues Below? See How We Cure Them!

ISSUE

High infrastructure-related costs

FIXED

Optimal utilization of IT resources and plugging into mature ITSM processes

ISSUE

Low IT department performance

FIXED

Process automation and quick incident handling with mature ITSM practices and technologies

ISSUE

Low availability of apps and their frequent failures

FIXED

App performance monitoring and proactive optimization of app performance and scalability

ISSUE

Slow and costly digital transformation initiatives

FIXED

Structured change management

Efficient CI/CD environments, DevOps practices

ISSUE

Inefficient infrastructure teams

FIXED

Result-oriented collaboration without finger-pointing. Adapting to customer’s systems, tools and reporting processes

What Managed IT Services Bring to Our Customers

Opting for a managed services provider who will maintain and proactively improve your IT infrastructure is a reasonable step to get tangible gains sooner. Let the numbers speak:

  • -50%
    infrastructure support costs
  • -20%
    cloud costs
  • Up to 99.99%
    availability of apps
  • Start Improving Your IT Infrastructure NOW!
    ScienceSoft’s professionals will keep your IT infrastructure reliable and highly efficient 24/7 to let you focus on the strategic decisions only.