Help Desk Case Studies

Backed up by solid expertise in software development, IT consulting, QA, and IT infrastructure services, ScienceSoft offers L1-L3 support to help our customers ensure their software fully meets the users’ needs. We go far beyond following instructions on how to address issues, but understand software from the inside and apply this understanding to design optimal help desk processes.

Find some of our success stories below and don’t hesitate to turn to us for assistance if you haven’t found a project similar to yours.

ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.

ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.

ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.

We helped to deploy an infrastructure with 80 physical servers and 200 virtual machines using Vblock Systems – an integrated infrastructure platform. ScienceSoft team also assisted in migrating the legacy data center to another location in a different city.

Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.

ScienceSoft provided help desk services for a solution used for online sales and integrated with inventory management, resource planning and reporting systems.

One of the leading US providers of telecommunications services turns to ScienceSoft for professional remote support of a set of their .NET-based web applications.

COVID-19 – An update to our clients
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft