CRM Case Studies

Over 12 years, we provide CRM consulting services to both B2C and B2B customers in manufacturing, retail, healthcare, banking, telecom, and other industries. We help companies achieve higher customer acquisition, conversion, and retention rates and gain a tangible revenue increase with the leading CRM platforms - Microsoft Dynamics 365 and Salesforce.

Take a look at our CRM case studies below and learn how successful businesses employ CRM functionality. If you need help at any stage of your CRM journey – from analyzing your current CRM problems, to implementing a new solution and user training we’re at your service.

CRM Development for a Retail Bank with 7 mln Clients

Backed by a 7-year expertise in Microsoft Dynamics CRM development, ScienceSoft joined the project to help the Customer create a CRM system for a bank with 7 million clients. Our team developed three modules: customer base management, sales activities planning and advanced analytics.
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Dynamics CRM Implementation and Customization for a Multibusiness Company

Having developed Microsoft Dynamics solutions since 2008, ScienceSoft rolls out a customized CRM system for a multibusiness group of companies and implements a data warehouse to centralize data from its separate business entities.
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Microsoft Dynamics CRM Customization for a Large Media Company

ScienceSoft created a loyalty program module for a media company with 500,000+ corporate subscribers and 5 million readers. The system keeps record of all orders and payments, allowing readers to receive bonuses for purchasing products and services. Loyalty program managers can configure reward rules without programming, and subscribers can access the system to check their membership level.
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Development of an Application for Salesforce-Website Integration

ScienceSoft has developed an app for the website integration with Salesforce Sales Cloud, which assists sales teams in complex sales by adjusting their success stories to a unified format.
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Marketing Software Customization for a Retail Chain

ScienceSoft implemented a robust marketing solution for a US-based prominent player in fashion retail and hospitality. The solution ensures effective client communication via a range of channels.
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Development of a Custom CRM Application for an NPO’s Member Performance Management

ScienceSoft’s team rolled out a custom CRM subsystem for NPO’s member performance management that allowed to automate data accumulation from the Customer’s CRM and SharePoint extranet, calculation of 49 KPIs, as well as further reporting via the CRM and extranet for the Customer’s staff and members.
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Healthcare CRM Implementation for Medical and Research Center

ScienceSoft implemented a customized healthcare CRM system integrated with the Customer’s EHR and PMS to ensure seamless patient interaction tracking, sending automated notifications for appointments and patient feedback management over customizable surveys.
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Microsoft Dynamics 365 Development for a Welding Equipment Provider

ScienceSoft performed custom development of Dynamics 365 CRM, which implied automated quote generation, language localization, custom reports creation, etc.
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Development of Marketing Software for Assisted Living Providers

ScienceSoft created the marketing module for assisted livings to allow them handle prospects effectively, track communications with them and set task reminders.
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Salesforce Customization for an Analytics Company

ScienceSoft helped a US-based analytics company to increase their sales performance and ameliorate customer service processes with Salesforce Sales, Service, and Community Clouds.
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