Microsoft Dynamics 365/CRM consulting


Expert CRM consulting that rests on in-depth understanding of customer relationship management beyond the software

Over 9 years ago, ScienceSoft started to work with Microsoft Dynamics CRM (now a part of Dynamics 365), a powerful and flexible platform for successful B2C and B2B enterprises in any industry.

Our Microsoft CRM consultants know how to release the potential of Dynamics 365/CRM beyond customer profiling and prove it consistently for SMEs and corporations in Healthcare, Banking and Financial Services, RetailTelecommunications, Oil & Gas and other industries. 


Gold Microsoft partner

  • Projects in Microsoft Dynamics CRM since 2008 (in Dynamics 365 since 2016)
  • Microsoft Gold Competency Partner
  • 10+ Dynamics 365/CRM specialists
  • 30+ completed Dynamics 365/CRM projects, totaling 40,000 work hours

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Why turn to Microsoft Dynamics 365/CRM consultants

  • To wrap up your CRM strategy in robust software – Microsoft Dynamics 365
  • To reflect your renewed processes and tasks in your Dynamics 365 through custom features and add-ons
  • To solve your Dynamics 365/CRM issues (e.g., slow performance, business process flow issues)
  • To revive a failed CRM project (e.g., to tackle poor user adoption or workflow inefficiency)
  • To migrate or upgrade to Dynamics 365/CRM, with all preparation required to prevent system downtime or data inconsistencies
  • To enable smooth data transfer between Dynamics 365/CRM and other corporate software (ERP, web portals, POS, etc.)

Our Microsoft Dynamics 365/CRM consulting services

Functional consulting is one of ScienceSoft’s prime Microsoft Dynamics 365/CRM services. Our consultants rely on best practices and business insights accumulated during the last 9 years to position you on an appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or strategic relationship management.

The scope of both out-of-the-box and custom features of Dynamics 365/CRM can cover the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. Importantly, all of them can be tied to sales force KPIs for easier performance management.

The business challenges we solve with CRM functional modules include:

  • Sales automation
  • Sales force performance assessment
  • Location-specific functions for sales reps and managers
  • Marketing automation
  • Email marketing and social media management
  • Subscriptions/membership levels management
  • Customer experience management
  • Customer analytics
  • Partner management

Business challenges we solve with CRM

This list of CRM modules is far from being complete. Held as a market-leading technology for a reason, Microsoft Dynamics 365 (Dynamics CRM) is the platform that opens up numerous opportunities for truly flexible and impactful management of your customer relationships.

Our approach to Microsoft Dynamics 365/CRM consulting

For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. The following 3 pillars define our approach to Dynamics 365/CRM projects:

We know the Dynamics 365 platform

We know the platform

As expert Microsoft Dynamics 365/CRM consultants, we have tested the capabilities and limits of the platform to offer cost-effective solutions in any given case. In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our Dynamics 365/CRM consultant team is also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports.

We know your needs

We know your needs

We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. Our motto is “Reasonable Microsoft CRM customization that makes positive change”. That’s why we deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.

We know your industry

We know your industry

We tailor our approach to Microsoft Dynamics 365/CRM consulting according to precise requirements dictated by your business environment. Experience with both B2B and B2C companies in the following industries enables us to share best practices with you and come up with efficient solutions to your CRM challenges.

CRM and various industries

Our vision of a Microsoft Dynamics 365/CRM Solution

As ScienceSoft’s goal is to deliver CRM systems that can positively impact your bottom line, we focus on these key success factors of a Dynamics 365/CRM project:

  • Ultimate user experience. Convenient UI, task-specific features and user training – these are the determinants of a high CRM adoption.
  • Customer data security. As CRMs are hubs of confidential data, we pay particular attention to ensuring the solution’s security.
  • Sound performance. To contribute more to the efficiency of your processes, we deliver Dynamics 365/CRM solutions that can manage the expected load without slowdowns and issues.
  • Scalability. In our hands, Dynamics 365/CRM turns into a highly scalable platform that can accommodate an ever-growing customer base without extra tweaks. The examples of the scopes we have successfully handled include customized CRM solutions for 7 million clients of a retail bank, over 5 million subscribers of a media company, and 35,000 SMEs subscribed to an accounting SaaS.
  • System Integration. We will help you make use of abundant customer data stored across your IT infrastructure so that no interaction falls out of your sales reps’ sight. For this, we can consult how to seamlessly integrate Dynamics 365/CRM with your website, ERP, loyalty program, customer support facilities (live chat, call center), etc.


Our Dynamics 365/CRM consultant team stays on the alert for your needs and is ready to start cooperation with free services:

  • kick-off consultation to outline the possible solution to your business challenge
  • proof of concept
  • prototype

How to start cooperation

Choose your preferred start and contact us to state your interest. The rest will be done by our experienced team of business analysts and project managers who will promptly help you define the requirements and select a project team to get started.

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