ServiceNow Case Studies

For 10 years, ScienceSoft provides comprehensive ServiceNow services, ranging from implementation and customization to testing and support of implemented solutions. As a Premier ServiceNow partner, we help companies gain the full potential of ServiceNow products, such as IT Service Management, IT Operations Management, and Business Management.

Take a look at our prominent ServiceNow case studies to learn how ServiceNow may improve your business coordination, reduce IT operation costs, and better align your IT with your business. If you haven’t found a ServiceNow case study that corresponds to your interest, don’t hesitate to contact us, as we’re willing to help.

ScienceSoft came up with a ServiceNow solution for a more consistent coordination of efforts across regional IT departments and overall ITSM automation, while preserving the Customer’s workflows.

ScienceSoft provides ServiceNow continuous delivery to a European bank employing 40,000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, ScienceSoft executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents.

ScienceSoft’s ITSM team came up with an integration strategy and a reusable integration application based on the ServiceNow platform to enable data transactions between the IT company’s ServiceNow system and their clients’ ITSM solutions.

ScienceSoft developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Customer process biological sample inquiries faster and stay in line with respective legislative acts.

ScienceSoft’s ITSM experts advised the IT company’s client, a multinational enterprise focused on construction and engineering, with offices in 12 countries and 17,000+ staff, on the integration of ITSM systems, as well as carried out integration between the multinational enterprise’s ITSM solution and the IT company’s ServiceNow system.

ScienceSoft integrated ServiceNow and SolarWinds platforms within one ITSM mobile application allowing users to monitor databases and create SolarWinds-related incidents on-the-go. The application successfully passed a performance test and a third party information security audit.

ScienceSoft helped the Customer to achieve the needed level of user convenience while working with ServiceNow by performing its integrations with Active Directory and HP UCMDB. ScienceSoft added ServiceNow to the Customer’s single sign-on system and enabled their employees to work with HP UCMDB configuration items in ServiceNow.

ScienceSoft helped a London-based IT consulting company make a ServiceNow app for supplier performance analysis that sheds light on the way it influences businesses. With our team’s help, the application got up and running and was certified by ServiceNow to be available on ServiceNow Store.

COVID-19 – An update to our clients
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
In the uncertain time of Coronavirus (COVID-19) outbreak, I want to assure you that ScienceSoft remains fully operational and dedicated to supporting the continuity of our customers’ businesses. Most of ScienceSoft’s employees work remotely, and we’re equipped to provide our services in new conditions, with no impact on the quality of service or communication.
Stay safe and healthy,
Nikolay Kurayev,
Chief Executive Officer at ScienceSoft