Selected Success Stories from Our 3,600-Project Portfolio

L1 Support for ScribeAmerica

ScienceSoft delivers 12/5 L1 support for ScribeAmerica, one of the largest medical scribe companies in the United States with over 25,000 employees. Our team handles around 500 average monthly tickets with a 7-minute first response time.

L2, L3 Support of a Marketing Campaign Management Solution

ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.

L2–L3 Infrastructure Support for BPC

ScienceSoft provided L2–L3 infrastructure support for BPC, a fintech company delivering digital banking, payment, and ecommerce software products. BPC managed to cut IT support expenses by 10%+ while ensuring the fail-safe performance of its network and IT systems.

24/7 L1 Support for the World’s Leading Aviation eLearning Solutions

ScienceSoft has been handling 400 Tier 1 requests per month for the SaaS LMS used by 250+ aviation leaders globally. As a result, the Customer enhanced user eLearning experiences and consistently scores 92%+ in CSAT with support quality.

24/7 White-Label L1 Support for Delap LLP

For nine months, ScienceSoft provided white-label L1 help desk services to Delap LLP, an established US financial services firm and MSP. By promptly resolving 60% of all the tickets from five of Delap's clients with a 7-minute FTR, we freed up its in-house L2 and L3 support teams.

L1-L3 Support for System One, a 9,000-Employee Company

For over three years, ScienceSoft has delivered L1–L3 support to System One, an international provider of outsourced services and workforce solutions.

L2-L3 Help Desk for Magento, WordPress, and ExpressionEngine Apps

For 3+ years of cooperation, ScienceSoft has helped a European digital agency ensure the proper functioning and evolve 25+ digital apps of their clients.

Knowledge Management Software Support for a US Corporation

ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.

Structured Data Capture Application Support for a UK Software Company

ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.

24/7 Infrastructure Support with 98% Issue Resolution Rate

For 2+ years, ScienceSoft monitors and troubleshoots the Customer's infrastructure across three regions. Showing a 98% resolution rate for all the incoming L2 tickets, ScienceSoft helped the Customer's IT team address advanced technical challenges.