Help Desk Case Studies

Backed up by solid expertise in software development, IT consulting, QA, and IT infrastructure services, ScienceSoft offers L1-L3 support to help our customers ensure their software fully meets the users’ needs. We go far beyond following instructions on how to address issues, but understand software from the inside and apply this understanding to design optimal help desk processes.

Find some of our success stories below and don’t hesitate to turn to us for assistance if you haven’t found a project similar to yours.

L2, L3 Support of a Marketing Campaign Management Solution

ScienceSoft delivers professional L2, L3 support services for a large advertising agency, allowing for sustainable work of a complex microservices-based solution that manages big data processing and is integrated with multiple external systems.
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Knowledge Management Software Support for a US Corporation

ScienceSoft has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.
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Structured Data Capture Application Support for a UK Software Company

ScienceSoft’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.
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Data Center Infrastructure Deployment and Support

We helped to deploy an infrastructure with 80 physical servers and 200 virtual machines using Vblock Systems – an integrated infrastructure platform. ScienceSoft team also assisted in migrating the legacy data center to another location in a different city.
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Help Desk for End Users of Product Design Software

Our team ensured continuous support of the innovative SaaS platform that enables creating 3D visualizations of interior design right away at manufacturer's or retailer's facilities. Exploiting the knowledge base and the ticketing system, our helpdesk specialists addressed issues on a 24/7 basis.
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Application Support for a Global Provider of Loyalty and Advertising Solutions

ScienceSoft provides application support for an international software product company offering solutions for loyalty marketing and advertising.
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Help Desk Services for an Ecommerce Application

ScienceSoft provided help desk services for a solution used for online sales and integrated with inventory management, resource planning and reporting systems.
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Remote IT Support for a US Telecommunications Services Provider

One of the leading US providers of telecommunications services turns to ScienceSoft for professional remote support of a set of their .NET-based web applications.
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Software development and support outsourcing for an international marketing agency

ScienceSoft provided software development and support outsourcing services for a global marketing agency. We’ve built the software to plan and control marketing-related activities and performed L1-L3 support of the developed solution.
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