OUR PORTFOLIO: ACTIONS SPEAK LOUDER THAN WORDS

The Customer provides warning and notification systems, command & control
technology, incident management software and data-analysis tools.

ScienceSoft created the risk management module for caregivers with notification
and investigation submodules to protocol and inquire the incidents related to ...

This caused inconvenience when planning, managing and coordinating the ...
This way, multi-step processes regarding change management, incident ...

For example, we integrated ServiceNow with their approval workflow mobile app,
their enterprise system for incident management (used by one of the ...

They have also assessed the incident management process, analyzed
correlation rules and provided relevant recommendations for SIEM product
customization ...

In addition, the Customer struggled with applying ITSM processes (Incident
Management in particular) to their configuration items in HP UCMDB. So the ...