Salesforce Integration Services

Salesforce integration services aim to enable seamless connection of Salesforce solutions to your other business-critical systems. ScienceSoft applies 15-year experience in CRM services to help companies solve integration challenges of any complexity and build cost-effective Salesforce integrations.

Salesforce integration helps to:

• Connect the front office (sales, marketing and customer support teams) with the back office (accountant, production and logistics departments).
• Automate business processes end to end.
• Enable sales reps to access the functionality they need through Salesforce interface.
• Enhance user experience with a single authentication across tools.
• Get a 360-degree customer view.
• Deliver a consistent customer experience.

Salesforce Integration Consulting

As no out-of-the-box integration software will suit specific needs of a company, enterprises turn to experts that can find a unique solution they require. Our Salesforce integration consultants advise on an optimum integration plan and assist with projects of any complexity, including solving the following challenges:

• Integration with multiple systems provided by different vendors.
• Integration of cloud-based Salesforce to on-premises systems.
• Integration with complex custom solutions.
• Integration of several CRM solutions across regional branches.
• Complex integration scenarios that require flexible and scalable solutions.
• Need for full visibility of information flows between integrated applications.
• Real-time data synchronization.

Salesforce Integration Options

At ScienceSoft, we believe that all systems should work together, like fingers on a hand. This implies a seamless data flow between departments, single access for users, and automated data synchronization.

Why Choose ScienceSoft

• ScienceSoft is a 3-Year Champion in The Americas’ Fastest-Growing Companies Rating by the Financial Times.
• 34 years in IT business.
• 15 years in CRM development.
• 750+ professionals on board.
• Industry expertise in manufacturing, retail, professional services, healthcare, banking, telecoms, etc.

Other Integration Projects We Handle

Though Salesforce is a powerful platform for sales and marketing automation, some companies need to expand its capabilities. In this regard, the ScienceSoft team can deliver Salesforce integration to:

• Project management software (Basecamp, Wrike).
• Customer service software (Zendesk, ManageEngine).
• Survey software (SurveyMonkey, Qualtrics).
• Team collaboration tools (Smartsheet, SharePoint).
• Customer engagement apps and live chat.

ScienceSoft can also aid in Salesforce integration with other CRM software and databases. For more information, feel free to contact us.

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Technical Approaches to Salesforce Integration

• Direct integration solution. That is either a direct API or database integration between Salesforce and another system. Though limited in flexibility and points of integration, this option will satisfy the need for mutual data exchange between two systems.

• Solution based on integration server. A more flexible solution that reduces effects of systems’ updates on the integration, minimizes the need for IT resources and gives you more control over data flows. This broad group includes solutions hosted in the cloud and on-premises, as well as those delivered according to a hub-and-spoke and an enterprise service bus (ESB) models. Integration-server-based solutions will suit both companies with small integration projects and large companies with dozens of systems that should exchange a considerable amount of data.

What You Get with Our Integration Services

• Comprehensive analysis of business requirements and software.
• Integration roadmap design.
• Integration solution development and implementation.
• Integration quality assurance.
• Post-delivery support and maintenance.