Telecommunication

Custom Software Development Experience in Telecommunication Industry

MultipartytalkInTouch

Customer: Multipartytalk Ltd. (UK)

Challenge: "Multipartytalk" is the application developed by Multipartytalk Ltd. The purpose of the application is to manage the creation and routing of calls into the Multipartytalk global network of local PSTN access numbers. The application connects the mobile phone user with one or more parties on a voice call, without using the default address book or calling dialing software from the phone vendor. Multipartytalk calls a local dial in PSTN access telephone number in any of over 20 countries and sends a dial string command to a central switching centre that then terminates the call to the user's specified destination.

Solution: ScienceSoft has modified and tested the application to work under BlackBerry OS for Blackberry devices and on MIDP2 phones from Sony Ericsson to Motorola.

ScienceSoft has made the application more user-friendly by adding the following features: easy contacts search, copy contacts from phone memory, data storage management, and set of alerts to guide new users of the application.

Size of project: 1 man-year

Technology and Tools: JWTI (JSR 185), MIDP 2.0 (JSR-118), CLDC 1.0 (JSR-30), RIM API (JSR 75), PIM (JSR 75), Nokia API, RIM, RFC2806.

Domain: Telecommunications

Call Recording System

Customer: a Canadian Call center.

Challenge: The client employs 200 operators that are making out-going calls. He required a reliable call recording system, and chose ScienceSoft as their offshore provider.

Solution: ScienceSoft team did the complete design and development of the digital recording system, which records calls using the PC sound card. At the beginning of each call the system opens a voice recording system (like Windows Media Player) and launches it and record the call. At the end of the call the recording is stopped and the object is closed. After that the application compresses the MP3 file generated and moves it to a server.
We also made web application for reviewing and audition of calls.

Results: To the date, the product has been successfully implemented at 200 computers. Substantial savings were achieved in staff augmentation due to successful implementation of the offshore model.

Technologies and tools: C/C++, JavaScript, HTML

These are just a few projects for your interest. Should you be interested in getting more information about some particular experience of ours, feel free to contact us.

These are just a few projects for your interest. Should you be interested in getting more information about some particular experience of ours, feel free to contact us.